TERMS and CONDITIONS

 

PAYMENT:  A deposit of 50% of total rental confirms your reservation. The remaining 50% is due 60 days prior to arrival, you will receive an e mail when payment is due. If the date of the reservation is made within 60 days, the whole amount is due with the reservation. After we receive notification of the final payment, an E mail will be sent to you with ARRIVAL INSTRUCTIONS. Please make sure if you are arriving at Cozumel International Airport that we have your Airline arrival information so that we can arrange for our representative to meet you at the condo and give you a tour of our facilities and assist in any way needed. 

MISSING OR DAMAGED ITEMS: You are responsible for any items that go missing or damaged in the condo during your stay.  If, when you check in, you notice that something is broken, please inform the guest services person when they visit you.  If anyone in your group loses or breaks something, please inform management right away.

 

POOL & OTHER ON-SITE SERVICES: Pool Hours are 9 am to 10 pm. The rules posted in the pool and spa areas must be obeyed at all times. There is no Life Guard on Duty. Children under the age of 12 allowed in the pool only under direct supervision of their parent or guardian. 
• No glass or bottles allowed in or around the pool or beach areas— strictly enforced for safety and local laws . 
• No outside guests are permitted to enter the pool or beach area. It is strictly for owners, and registered renters of the units. Insurance regulations prohibit guests.

 

GARAGE: Parking is available in the Underground Garage, or you can park directly on the street, where permitted. You will be provided a card key to the garage, please leave this key upon checkout.

 

NON SMOKING:  El Cantil is a smoke free designated resort destination. It is agreed that all the building, and interior areas of the building are designated non smoking. Smoking is not permitted in any of the interior areas of the building, nor the public areas adjacent to the pool. Smoking on the Federal Zone and around the pool is prohibited, unless you wish to smoke in the farthest windward point on the beach area, where smoke will not blow over the pool area. 

 

Smoking is not permitted in Hallways, Stairways, or Elevators. A minimum fee of $500.00 will be charged for units upon departure having evidence of smoking inside the unit. We appreciate your cooperation. There are 4 smoking stations in front of the building for those who smoke to use.

 

CANCELLATION POLICY: If for any reason you need to cancel your reservation 120 days or more prior to arrival, we will refund your complete deposit less a $300 cancellation fee. 

 

If you need to cancel less then 120 days prior to arrival, you will still be able to receive a full refund of your deposit providing the unit is re rented for the same period at the same rate, less a $300
re- booking fee. We promise to make our best effort to do this. No –shows without prior arrangements will forfeit the full rental amount.

 

Rebooking or changing dates of reservations may be done depending on availability in lieu of cancellation on an individual basis, please call us to discuss any of this.  (505) 982-6856.

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TRAVEL INSURANCE: We strongly recommend that you consider purchasing travel insurance for any reservation to a foreign country. It can protect you against many unforeseen circumstances. You can purchase this through many companies on the web.

Here are some that we have found :

                        www.accessamerica.com             www.insuremytrip.com            www.travelex-insurance.com

 

HURRICANE GUARANTEE: The risk of your vacation at any time of year actually being disrupted by a Hurricane is statistically very low. But just in case you are still concerned, we offer you our Hurricane Guarantee to put your mind at ease.

 

1.  If you are holding a confirmed reservation and are unable to travel to Cozumel because of the closing of the Cozumel Airport or the Island due to implementation of our National Hurricane Plan we will allow you to reschedule and we will credit 100% of your payments towards a future reservation.  This credit has no time limitations or penalties associated with it *

 

2.  If you are currently on Cozumel and a hurricane is predicted to impact the island we may require that you depart the island early. If this occurs we will credit 100% of the dollar value of the lost vacation days towards a future reservation. This credit has no time limitations or penalties associated with it *

 

3.  If prior to your Check-in Date the property you have reserved is rendered not-habitable, or public utilities on Cozumel Island are not operational, we will credit 100% of your payments towards a future rental. This credit has no time limitations or penalties associated with it *

 

*A hurricane is defined/validated by the National Hurricane Center, typically a tropical cyclone in which the maximum sustained surface wind is 74 mph (64 knots) or greater. A property is not considered not-habitable because the beach or surrounding area has been made less than desirable by a storm.

 

RENTALS TO GROUPS: Any guest under 25 years of age must be accompanied by parent or legal guardian. We will not rent to high school or college age groups, unless they are accompanied by a legal guardian or parent. We reserve the right to immediately terminate or reject rental, without a refund, if in our opinion the tenants have violated this policy or determines, in Agents sole discretion, that tenants are detrimental to the property. 

 

CHILDREN: Children and minors are the total responsibility of the parents/adults with them — both behavior and safety. Children must be watched — especially poolside.

LIABILITY: Owner shall not be liable for damages caused by reason of injury to the person or any property belonging to any person which injuries or said damages may in any way be connected to or with the premises, and the tenants hereby agree (1) to indemnify and hold harmless the owner from any liability, loss or obligation resulting from any such injuries or damages, and (2) to resolve any disputes under Mexican law. 

LIMITATIONS/MAXIMUM OCCUPANCY: Please note the maximum occupancy of the unit is 4 persons.  Exceeding the Maximum occupancy at any time, with overnight guests, is not permitted without the prior written approval of the individual property owner.

 

CONSTRUCTION: Construction of new attractions and accommodations often occurs in resort areas. We can not make rate adjustments or refunds for inconvenience due to construction, road repairs, etc.  

 

TIPPING: Tips made to maids and other personnel are solely a matter of discretion. If you find that your maid did an outstanding job, or the doormen or other employees, tipping is appreciated. They work hard to make your stay a pleasant experience. They thank you! If you wish to tip, $2.00 per staff person per day is suggested. If the maids perform extra duties as you request in your unit, it would be appropriate to increase this sum.

 

THINGS BEYOND OUR CONTROL: The staff at El Cantil works very hard to make sure your stay with us is perfect in every way. However, there are things that are beyond our control, and there will be no refunds or discounts offered nor expected. Most of these things will be corrected in the least amount of time. Possible examples of these types of things are breakdown of AC, TV, VCR, Electronics, Appliances, construction nearby, beach access unusable due to acts of nature, home not decorated to your taste, bad weather, disturbances by neighbors, etc.